The alarm industry is one that is expanding and the faces of most companies are constantly changing. Vigilarm prides itself in being family-owned
and operated. This has repercussions for both ourselves and the customers we service. |
For you, the customers, Vigilarm's long-term employees offer dependability. With voice- and E-mail being integrated into more and more companies, Vigilarm remains one of the few where you can call the station and be guaranteed a live voice on the other end of the phone. Also, Vigilarm employs its own installers and service men; we do not sub-contract. It will be the same technicians who installed your system that will be coming back if you experience problems. They are familiar with the technology and always helpful.
Obviously, this kind of company set-up has paid off. In a survey conducted a few years ago, customers were asked to rate our service on a scale of 1 to 4, 4 being the highest. Ninety-eight percent of returns came back with the 4 circled. In the same survey, more than half of our customers expressed the desire to go to PPD (Pre-Authorized Payment) – a system that we have now set up to make life easier for you. We are also set up for telebanking and internet banking at all major banks. If you would like more information regarding this service then please give us a call.
Vigilarm is a long-standing member of the Canadian Alarm and Security Association which is the national industry body whose code of ethics we uphold.